Privacy Policy

Last updated: April 24, 2024

Rize Bikes values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, purchase our products, or communicate with us via SMS, email, or other means.

1. Information We Collect

Personal Information: Name, email address, phone number, shipping and billing addresses, and communication preferences.
Website Data: IP address, device type, browser type, cookies, and browsing behavior.
Order and Service Data: Purchase history, product preferences, and feedback.
Communication Preferences: SMS and email opt-ins, including records of your consent.

2. How We Use Your Information

We use your data to:

Process and deliver orders, including payments and returns.
Provide customer support and communicate regarding your orders.
Send marketing emails, SMS updates, and promotional offers with your consent.
Personalize your online experience and improve our services.
Comply with legal and regulatory requirements.

3. Communication Preferences (SMS and Email)

By providing your phone number or email, you consent to:

Receive SMS messages related to order updates, promotions, and customer support.
Receive marketing emails, newsletters, and special offers.

You may opt out anytime by:

SMS: Replying "STOP" to any SMS message.
Email: Clicking "Unsubscribe" in the email footer or contacting us directly.

4. Sharing Your Information

We do not sell your information. However, we may share it with trusted third parties for:

Payment processing and order fulfillment.
SMS and email delivery, ensuring compliance with carrier regulations.
Website analytics and performance optimization.
Legal or regulatory compliance when required.

5. Data Security

We implement strict security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, or disclosure.